Our Shipping Policy

Fireside Appliance offers premium quality appliances for indoors and outdoors, available with shipping benefits. Our shipping policy is designed with your convenience in mind, including delivery options and transparent shipping dates. Explore the specifics below and don’t hesitate to reach out with any questions.

Shipping Rates and Delivery Dates

We can ship within the United States, except for Hawaii and Alaska. We do not ship to Hawaii and Alaska. Note that there are restrictions on some products.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Delivery Details

Our freight delivery service for large items will be arranged with a phone call. You will provide a phone number with your order where the shipping company will call to schedule your delivery.

Someone over the age of 18 must be present at that time to inspect and sign for the package. Failure to be present when your delivery is scheduled will result in you being charged for the delivery. For your convenience, we recommend a dolly or another person present to help move your package at delivery.

Any visible damage means the delivery should be refused. If no visible damage is found, accept the package and inspect your delivery for any concealed damage. If you find any visible or concealed damage, call us immediately at (866) 268-4550.

For more details, visit our Return Policy page.

Returns Policy

No refunds after 14 days. You may return most new unopened items within 14 days. Special order items are non-refundable. Any gas products are nonrefundable. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Working with Fireside Appliances

Here at Fireside BBQ & Appliance, we are proud to be a family-owned and operated company, with support from our family to yours. Over 40 years serving Southern California for the best appliances indoors and outdoors, we are proud to offer shipping across the country. Come to our fully-stocked showrooms to see our impressive options in person. We offer a 30-day price match guarantee, discounted pricing, and local delivery within 150 miles for indoor appliance purchases.